Contact an Inmate

By Mail





P.O. BOX 7129, MILTON, FL 32572


Mail containing cash will not be accepted, all contents will be returned to sender. Inmates may receive money in the form of a cashier’s check, money order, checks from another correctional facility, or government checks. All money orders must be made payable to:

Aramark Correctional Service,

c/o “Inmates name” (as booked)

P.O. Box 7129, Milton, FL 32572.

All money orders must list the purchaser’s name and address. All money must be kept separate from personal letters. Account information will NEVER be given out over the phone or to any person other than the inmate. MAIL: Inmates are encouraged to correspond with their family and attorney through the mail. There will be NO CORRESPONDENCE between inmates incarcerated in the Santa Rosa County Jail, regardless of relationship. Except for holidays, mail is forwarded to and received from the post office, Monday through Friday. All inmate mail must be properly addressed (see below)

By Telephone

All Inmates, Friends & Family Members

Effective Monday, June 20, 2016 the following rates will change for the Inmate Phone System located
at the Santa Rosa County Jail. These changes only apply to the inmate phones and not video

  • There will no longer be a flat rate of $2.25 for a 15‐minute. Each call will be charged per minute and
    the rates are listed below. You will only be charged for the number of minutes you talk.
  • Interstate calls (long distance calls) made using a collect format will be $0.25 per minute
  • Intrastate calls (calls within Florida) whether made using a collect, debit, prepaid/AdvancePay format
    will be $0.21 per minute.
  • International calls, whether made using a debit, prepaid/AdvancePay format: Rates published on the
    Global Tel Link Corporation website.
  • No per call, per connection or flat‐rate calling charges shall apply to international, interstate, and
    intrastate calls.

Transaction Fees: GTL may charge certain Transaction Fees in accordance with the following amounts:

  • Fee for automated payment for credit card, debit card, and
    bill processing fees
    $3.00 per use
  • Fee for payment using live operator $5.95 per use
  • Fee for paper bill/statement $2.00 per use
  • Fee for use of third‐party money transmitter (e.g.,
    MoneyGram, Western Union, credit card processing,
    transfers from third‐party commissary accounts)
  • The exact fee from the third‐party provider passed through
    directly to customer with no markup

By E-Mail

Electronic – messaging services is an environment friendly alternative to
allow communication with loved ones. E-messaging connects family and
friends with inmates using a fast, low cost and easy email style
electronic messaging system. Thee-messaging system saves time and
money over traditional postal mail.
Each message has a cost equivalent to $1.00 (Includes an initial
incoming message and an outgoing response)
Faster delivery times than the Postal Service
Is less expensive than buying a stamp
Is less expensive than buying an envelope
Is less expensive than buying paper
System does not allow attachments to the message (i.e. photos,
documents, etc.)
All electronic messages are reviewed by staff.
To use the email service, visit ICARE GIFTS/ and
create an account.

By Video Visitation


Immediate family, relatives and friends will be able to visit with inmates from the comfort of their homes.  All they need is a computer with a webcam and Internet access.  The service will also be available on Android and IPhones. The new visitation system will expand available visitation hours, and provide visitation to those unable to visit the facility in person.

The new system presents tremendous advantages in time savings, as well as contributing to increased safety and security for our facility. It will make inmate visitation simpler and safer for all involved, and will allow jail staff to allocate more time on safety & security of the facility.

The visit works just like a phone call — no jail personnel are involved in connecting the visit. And, unlike other visitation systems, there is no need to involve jail personnel to schedule visits in advance.

There is no cost to the jail or to taxpayers for the equipment or installation. Maintenance is covered, at no charge, for the life of the contract. The system will eliminate movement of inmates from housing areas for visitations.

With the implementation of Inmate Video Visitation, inmates will feel more connected to their homes and families.  This should have a positive impact on morale and behavior.  Family members are spared the expense, inconvenience, and emotional distress of coming into the jail to visit.  Visiting a loved one in an institutional environment, with the inherent security requirements, can be an unpleasant experience for anyone, especially children.

Studies have shown visiting family members or friends is an important way to maintain connections during incarceration and enhance the inmate’s success both while incarcerated and after release.

The system charges $0.50 per minute for calls made using the video visitation system and all calls are billed in one minute increments, with a required minimum call length for one minute.

The system also offers a video one minute message for inmates and families.

The system will only process prepaid calls and messages. Calls charged to a third party or credit cards are not permitted.

Lobby units will have free visitation Monday through Friday from 8:00 am to 5:00 pm only. These visits will last up to 20 minutes.

Lobby units will offer payable visitation only from the hours of 5:01 pm to 11:00 pm Monday through Sunday only. These visits will last up to 30 minutes.

There is a 2 hour wait between each visit. This window allows each inmate the opportunity to receive visits from family and friends.

The housing monitors will be live Monday through Sunday from the hours of 8:00 am to 11:00 pm.